Postage and packaging is Free to all UK Mainland & Northern Ireland addresses.

All prices are quoted in sterling and include Value Added Tax (VAT) but are exclusive of delivery charges.

The delivery service will depend on the weight, size and value of your order.

We aim to dispatch all orders within 1-2 working days of receipt of payment.

During busy periods or on the rare occasion that complications may occur it may be necessary to extend this lead-time to 3-5 working days.

We are unable to investigate or claim for loss of deliveries until 15 working days have passed since dispatch.

International Delivery Information

We are pleased to accept orders from outside of the UK. Contact us to to get a quote for your international order. Please send your full name and email address, including country, to sales@truoli.co.uk or using our online contact form.

Undeliverable / Not Called For Packages

Occasionally packages are returned to us as undeliverable / not called for.
When the carrier returns an undeliverable package to us, you will be issued a full refund (excluding delivery charges).This includes items sent Free Delivey.
It is the customer’s responsibility to make sure that the address is correct and they are in at the time of the delivery or that they collect the item from the local depot/sorting office.
Orders that are returned to us as undeliverable are not able to be re-shipped.
If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.